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FAQ's
Why is my candle leaving wax on the sides of the container as it burns? TOP
This generally occurs when the candle isnt allowed to form a uniform pool of melted wax. Tunneling may occur if the candle is lit and then extinguished before the pool of melted wax has formed. Try to burn your candle a minimum of 3 to 4 hours to insure a sufficient wax pool is created. Why do I occasionally see soot coming off my candle? TOP
Check the wick length. If the wick is longer than one quarter of an inch, its time to trim. Do not attempt to trim the wick while the candle is lit. Extinguish the flame trim the wick to one eighth inch and relight. It is best to check and, or trim the wick to one eighth of an inch every time before you light your candle. It is also important burn your candle away from any drafts. Drafts can cause the flame to burn hotter, thus causing soot to appear. Why does my wick have this large black "glob" on it? TOP
Mushrooming is carbon build up and is normal for scented candles. Long burn-times can easily create a mushroom in any candle, especially if the wick is not re- trimmed to one eighth of an inch. Can I reuse the container after I have finished burning the candle? TOP
Of course! Soak the container in warm soapy water and wash as you would any other glass. If you have wax left in the container, prior to soaking it, you can melt the wax down by placing the container in an oven at 175 degrees until the remaining wax has melted. Do not place container in the microwave as the wick is secured to the glass container with a small metal tab. Carefully remove the container from your oven; it will be hot! Pour into a sturdy disposable cup or tin can – do not pour excess wax down your sink! Once you have removed the excess wax, simply clean the container with warm soap and water. The wick is attached to the bottom of the glass with an adhesive that is easily removed with a pair of pliers or tweezers, leaving the container in perfect condition for any use you see fit.
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